Sinder Privacy Policy: Protecting Your Personal Information

Introduction & General Provisions

Welcome to sinder's Privacy Policy. This document applies to all information collected through our website (sinder-app.com), our mobile application, and any related services (collectively, the "Platform"). By accessing or using sinder, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of our services immediately.

We are committed to protecting your personal data and your right to privacy. This policy is designed to help you understand what information we collect, why we collect it, and how you can manage it.

What Data We Collect

We collect information that you provide directly, information collected automatically, and information from third parties, as described below:

• Account Information: When you create an account, we collect your name, email address, date of birth, gender preferences, and a password.
• Profile Information: Details you add to your profile, such as photos, bios, interests, lifestyle preferences, and answers to personality prompts.
• Usage & Interaction Data: Information about how you interact with the Platform, including matches, messages, likes, swipes, features used, and time spent.
• Device & Technical Data: Your IP address, device type, operating system, browser type, unique device identifiers, mobile network information, and app crash logs.
• Location Data: With your explicit permission, we collect precise or approximate location data to provide location-based matching and features.
• Payment Information: If you purchase a Premium subscription, our payment processors collect your payment card details. sinder does not store full card numbers.
• Communications: Contents of your messages and any communications with our support team.

How We Use Your Data

We use the collected data for specific, legitimate purposes to operate and improve our Platform:

• To create, maintain, and secure your user account.
• To provide, personalize, and improve our matching algorithms and suggestions.
• To facilitate connections and communication between users.
• To process transactions and manage your subscription.
• To communicate with you about service updates, security alerts, and promotional offers (you can opt-out).
• To monitor and analyze usage trends and platform performance.
• To enforce our Terms of Service, prevent fraud, and ensure the safety and security of our community.
• To comply with legal obligations and respond to lawful requests.

Sharing Data with Third Parties

We do not sell your personal data. We may share information in the following limited circumstances:

• Service Providers: With trusted vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support, email delivery), under strict confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or other legal process, or to protect the rights, property, or safety of sinder, our users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share information for any other purpose disclosed to you at the time of collection with your permission.
• Aggregated/Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for research or marketing purposes.

Data Protection & Security

We implement robust technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (in transit and at rest), access controls, secure software development practices, and regular security assessments.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to responding promptly to any suspected data breaches and notifying you and applicable regulators where we are legally required to do so.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access & Portability: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate information in your profile via the app settings.
• Deletion: You can request deletion of your account and associated data. Note that some information may be retained for legitimate business or legal purposes.
• Objection & Restriction: You can object to certain processing or request restriction of processing.
• Opt-Out: You can opt out of marketing communications by clicking the "unsubscribe" link in any email. You can control push notifications through your device settings.
• Location Controls: You can enable or disable location services through your device or app settings.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Cookies & Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

• Essential Cookies: Necessary for the Platform to function (e.g., login security).
• Performance/Analytics Cookies: Help us understand how visitors interact with the Platform (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences to enhance your experience.
• Advertising Cookies: Used to deliver relevant ads and measure ad campaign effectiveness (you can opt-out through your device or browser settings).

Most web browsers allow you to control cookies through their settings. However, disabling essential cookies may affect the functionality of the Platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last Updated" date at the top of this page will indicate when the policy was last revised.

We will notify you of any material changes by posting the new policy on this page, and where appropriate, through an in-app notification or email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

Mailing Address:
sinder Privacy Team
123 Connection Lane, Suite 500
San Francisco, CA 94107
United States

We aim to respond to all legitimate inquiries within 30 days.